Featured Vacation RentalHighlands View - Luxury Pool Home Overlooking Conservation
Terms and Conditions
The signing of the booking form confirms the acceptance of the terms and conditions set out below and shall be binding on all the persons intending to occupy the property whether or not such persons have signed the booking form. The Owners will confirm each booking as soon as possible after the signed booking form and deposit is received. The confirmation will be sent via email.
The booking will be deemed confirmed once a reservation deposit has been received. Once the owners have issued the booking confirmation the signatory is responsible for the total price of the rental property as agreed. The remaining balance must be paid 8 weeks (56 days) before departure. If the full balance is not paid 8 weeks prior to departure, we reserve the right to cancel your booking. The reservation deposit will be forfeited.
2. Booking Cancellations
The guest may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing or by e-mail. The following cancellation fees will apply:
· More than 8 weeks before arrival = Loss of Deposit
· Between 5 to 8 weeks before arrival = Loss of 50% of Total Cost
· Less than 5 weeks before arrival = Loss of 100% of Total Cost
If through circumstances beyond our control, it is necessary for us to cancel, which would be totally exceptional, we will refund any monies paid, without interest or further compensation. Alternatively, if acceptable to the guest, we can reallocate their accommodation to a home of either equal or higher standard.
3. Accidental Damage Waiver Insurance
It is a condition of booking that each party is covered by ADWI. The cost if this coverage is $49 and coverts the party up to $1000 of accidental damage. This fee replaces the traditional security deposit.
4. Check-In / Check-Out
Check-In is 4PM. Check-Out is 10AM. These times must be strictly adhered to unless you have requested flexibility before your arrival. Fees may apply for early check-ins or late check-outs.
5. Hurricanes / Tropical Storms
We will not offer any refunds or reschedule trips due to inclement weather. If you are concerned about possible interruption, cancellation or delayed travel due to weather, we highly recommend that you purchase travel insurance at the time of booking. Official hurricane season is June through November although the majority of tropical activity is usually during August and September.
The Owners and Management Company of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodation and all amenities, including the pool is entirely at the user’s own risk. Children must be supervised at all times by responsible adults when using the swimming pool. GLASS is not permitted within the pool area. The Owners or Management Company cannot accept any liability for any loss of rental time due to travel problems, flight delays or cancellations, industrial disputes, or any events that are outside our control, including any form of Force Majeure.
7. Guest Responsibilities
The guests are responsible for the property during their stay, and are expected to take all reasonable care of it. At the end of the rental period, all equipment, including everything in the home, all walls, all carpets and furnishings included, must be left clean and tidy. All doors and windows must be securely locked whenever you depart the property. If your home is fitted with a monitored security alarm this alarm must be set whenever you leave the home. If your home has a security safe we highly recommend that you use this free amenity.
8. Pool heat
Neither we nor the owners accept liability for failure of the pool heater to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps work on a heat exchange and do not operate effectively below this temperature. Failure of such devices to heat the pool is outside of our control.
Should these conditions exist we can turn off the pool heat and refund you for any days not used.
Guests will not adjust, tamper, damage pool equipment, valves or controls. Guests will not turn on or adjust pool heat settings.
9. Service Level
We make all reasonable efforts to maintain each property and its equipment. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
10. Party Size
The lead name, number of adults and number of children under the age of 18 occupying the property must be listed on the booking form. This is Florida state law and must be adhered to. The accommodation cannot be shared, assigned or sub-let and only the number of guests shown on the booking form are permitted to stay in the property. No pets are permitted. Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. All properties are fully licensed for short-term rental in Florida. The Owners reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid.
11. Smoking / Pets
For the safety and comfort of all our guests and the preservation of our property smoking and pets are not permitted within the property. You are welcome to smoke around the pool area.
12. Code of Conduct
Nothing should interfere with the quiet enjoyment of other vacationers and residents. Please do not swim, play loud music, or do anything else which is likely to inconvenience your neighbours after 22.30pm or before 07.30am. In the event that anyone in your party behaves in a way which our Management Company believes is likely to cause danger, distress or annoyance to anyone else in the community, or damage any property, the Owners or their Management Company reserve the right to terminate your reservation immediately and forthwith. The Owners or their Management Company shall not be responsible for any costs you will occur, nor shall we pay any compensation, nor make any refunds due to this action.
13. Travel Insurance
We highly recommend that all members of the party are covered by travel insurance, which carries adequate protection against delays and cancellation, and has adequate medical insurance for the U.S.A., and for luggage and personal belongings. We will not be held responsible for any losses you incur due to events beyond our control.
14. Force Majeure
As with any other vacation, there may be circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include but are not limited to destruction of or severe damage to the property or sale of property by owner. Such circumstances are referred to as ‘Force Majeure’. In the event of Force Majeure, the Owners will do their best to make alternative arrangements for you where possible. If they cannot, or if alternative arrangements are unacceptable to you, then they will refund all monies paid. This will be the full extent of the Owner’s liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.
This contract is subject to and shall be construed in accordance with the laws of Florida and all parties hereby submit to the exclusive jurisdiction of the US Courts.
16. Parties / Sub-Let
The accommodation is provided for the members of the party shown on the booking form. The property shall not be used for parties, large gatherings or be sub-let. The Owners or their Management Company reserve the right to terminate your reservation immediately and forthwith. The Owners or their Management Company shall not be responsible for any costs you will occur, nor shall we pay any compensation, nor make any refunds due to this action.
17. Owner Access
The Owner or their Management Company shall be allowed access at any reasonable time during your stay.
Page Last Updated: 06/05/2013