Featured Vacation RentalFlorida Wonder - Florida Vacation Rental Home - Windsor Palms Resort
Terms and Conditions
In booking with Mid-Florida Home Management Inc. you agree to rental agreement described below.
Once your booking is accepted by the Property Manager, confirmation of your booking will be sent via email. The booking will be deemed confirmed at this point.
2. Cancellation Policy
The guest may cancel a booking at any time after it has been confirmed. Cancellations must be made in writing or by e-mail. The following cancellation charges will apply to all cancellations:
· More than 8 weeks before arrival – Loss of Deposit
· Between 4 to 8 weeks before arrival – Loss of 50% of Total Cost
· Less than 4 weeks before arrival – Loss of 100% of Total Cost
If through circumstances beyond the Property Managers control (Refer to Section 11), it is necessary for us to cancel your booking, which would be totally exceptional, we will refund any monies paid, without interest or further compensation. Alternatively, if acceptable to the guest, we can reallocate their accommodation to a home of either equal or higher standard.
3. Accidental Damage Waiver Insurance
Accidental Damage Waiver Insurance must cover each booking. The cost of this coverage is $55 and covers the booking for up to $750 of accidental damage. This fee replaces the traditional security deposit.
The property owners and Property Manager of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodation and all amenities, including the pool (where applicable) is entirely at the user’s own risk. Children must be supervised at all times by responsible adults when using the swimming pool. GLASS is not permitted within the pool area. The owners or Property Manager cannot accept any liability for any loss of rental time due to travel problems, flight delays or cancellations, industrial disputes, or any events that are outside our control, including any form of Force Majeure.
The guests are responsible for the property, and are expected to take all reasonable care of it. At the end of the rental period, all equipment, including everything in the home, all walls, all carpets and furnishings included, must be left clean and tidy.
6. Party Size
The lead name entered during the booking process will be responsible for party size.
Maximum occupancy is set by Florida state law and must be adhered to.
Maximum occupancy allowable is 2 guests per bedroom plus 2 extra guests:
e.g. 2 bedroom home – 6 guests; 6 bedroom home – 14 guests.
The accommodation cannot be shared, assigned or sub-let. Parties are not permitted.
All properties are fully licensed for short-term rental in Florida. The Property Manager reserves the right to refuse admittance if party size conditions are not met. Failure to comply will render the booking void and no compensation will be paid. Should the Property Manager establish that the party size exceeds legal maximums, guests will be asked to leave the property without compensation of any kind. Local law enforcement will be used if necessary.
7. Arrivals and Departures
The property will be available for occupancy from 4.00pm on the day of arrival and must be vacated by 10.00am on the day of departure.
8. Smoking / Pets
For the safety and comfort of all our guests and the preservation of our property, smoking and pets are not permitted within the property.
9. Code of Conduct
Nothing should interfere with the quiet enjoyment of other vacationers and local residents. Please do not swim, play loud music, or do anything else which is likely to inconvenience your neighbours after 22.30pm or before 07.30am. In the event that anyone in your party behaves in a way which the Property Manager believes is likely to cause danger, distress or annoyance to anyone else in the community, or damage any property, the Owners or Property Manager reserve the right to terminate your booking immediately and forthwith. The owners or their Property Manager shall not be responsible for any costs you will occur, nor shall we pay any compensation, nor make any refunds due to this action.
10. Health and Travel Insurance
We highly recommend that all members of the party are covered by travel insurance, which carries adequate protection against delays and cancellation, and has adequate medical insurance for the U.S.A., and for luggage and personal belongings.
11. Force Majeure
As with any other vacation, there may be circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include but are not limited to destruction of, or severe damage to the property or sale of property by owner. Such circumstances are referred to as ‘Force Majeure’. In the event of Force Majeure, the Property Manager will do their best to make alternative arrangements for you where possible. If they cannot, or if alternative arrangements are unacceptable to you, then they will refund all monies paid. This will be the full extent of the Owner’s liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.
This contract is subject to and shall be construed in accordance with the laws of Florida and all parties hereby submit to the exclusive jurisdiction of the US Courts.
13. Third Party Utilities
The owners and the Property Manager will ensure that all applicable utilities are established for the property. In the event that these utilities fail due to no fault of the owners or Property Manager, neither the owners or the Property Manager shall be responsible any compensation, nor make any refunds due to this occurrence. Examples are failures are, but no limited to, power outages, boiled water notices, cable outage, Internet / Wi-Fi and telephone interruptions.
14. Manager Access
The Property Manger shall be allowed access at any reasonable time during your stay. Advance notice of visit will be given to guests wherever possible. Only Management staff employees will enter the property whilst guests are out. Any third party employees such as cable or telephone engineers will be escorted at all times by the Property Manager.
15. Pool Heat (where applicable)
Pool heat, if paid for in advance, will be switched on for 10 hours per day and local law states that this will not exceed 87 Fahrenheit. A weekly pool service is supplied at the home and it is important to remember that adverse weather and high bathing loads can cause debris to be dispersed into the pool. In these instances, the pool will be serviced on its next scheduled service day. Please note during colder spells we cannot be held responsible for a drop in temperature of the pool water, it is important to use the solar blanket, if provided, during the winter months.
16. Service Level
The Property Manager makes all reasonable efforts to maintain each property and its equipment. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, cable reception, computer equipment or Internet access.
Guests are responsible for the security of the property whilst renting. All doors and windows must be securely closed and locked when guests are not occupying the home. If applicable, please set the security alarm and use the safe whenever you leave the property.
18. Air Conditioning
All homes are full air-conditioned. In order to maintain a comfortable temperature for guests and to protect the air conditioning equipment, all doors and windows must be closed (including the door to the garage) at all times when the AC system is running. The system should not be set to under 70 degrees Fahrenheit under any circumstances. This may cause the system to fail especially during the hotter periods of the year.
19. Pest Control
Florida is a sub-tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control. program. If pest appearances are not isolated or they persist then notify the Property Manager so that we can rectify the situation.
20. Hurricanes / Tropical Storms
We will not offer any refunds or reschedule trips due to inclement weather. If you are concerned about possible interruption, cancellation or delayed travel due to weather, we highly recommend that you purchase travel insurance at the time of booking. Official hurricane season is June through November although the majority of tropical activity is usually during August and September. Central Florida had not had an active tropical season since 2004.
21. Have a great Vacation!
Whilst we cannot enforce this condition we highly recommend and expect that you have a great vacation and a safe a pleasant journey home.
Page Last Updated: 11/12/2014